Rental agreements and IDs are needed for us to comply with legal regulations in Colombia. Hotels in Colombia also ask that all guests show their ID and that they sign an agreement during the check-in process. Although our properties are different than a hotel room, the rules what we operate by are the same for short-term rentals.
Once in a while the tourism police visits our administration to review our procedures and to make sure that we have all guests registered correctly.
Normal check-in time is 4 pm in all our properties. But if the calendar permits, then we are happy to let you check in early on the day of your arrival. If we have another guest check out the day you arrive, we may still be able to have it ready a bit sooner, but usually not before 2-4 pm. In any event, we will always let guests know as soon as the place is ready for them.
If an early check-in is really important for you, then we can guarantee it by blocking the calendar the day prior to your arrival. This early check-in service costs 50% of the daily rate and is only available when the calendar permits it.
If early check-in is not available, then you are always welcome to drop your bags with us and go explore the city while we prepare the space for you.
Normal check-out time is 11 AM in all our apartments. If we have other guests arrive the day you leave, then it’s really hard for us to allow for a late check-out and turn around the around apartment for the next guests. Sometimes we may be able to extend until noon if we know that the following guests arrive late at night.
You are always welcome to leave your bags with us and pick them up in the afternoon.
If a late check-out is really important for you, then we can guarantee it by blocking the calendar on the day of your departure. This late check-out service costs 50% of the daily rate and is only available when the calendar permits it.
Yes, we do have a couple of pack ‘n play cribs available for your baby. Please let us know in advance so we can make sure to reserve it for you.
Yes, we are happy to make changes to an existing reservation.
If you need extend a direct reservation just let us know on the WhatsApp service line +57 316-506-9999. We will honor the same nightly rate as you have been paying so far. Weekly and monthly discounts may apply.
If you need to shorten a reservation we will refund unspent nights unless it is less than our minimum 2-night stay.
Yes, guests are welcome as long as the maximum occupancy of the apartment is not exceeded and house rules are respected at all times.
For instance, a 2-bed apartment has a maximum occupancy of 4 people. So if you are renting it for 2 people then you can have 2 guests visit as well.
Colombian law states that we need ID of any guest who spends the night, which you can provide in a message to our WhatsApp service line +57-316-506-9999.
Yes! Last-minute (1-day before arrival 10%), Weekly (10%) and monthly (20%) discounts apply automatically when booking on our site. Sometimes we have additional promotions running which will be announced on our social medial and in our newsletter.
Your apartment comes fully furnished with bedsheets, towels, WiFi, hot water, electricity and cable TV included.
The kitchen has dish soap, coffee, sugar, oil, salt and pepper to get you started.
The bathrooms come with toilet paper, hand soap, hand lotion, shampoo, and conditioner to get you started.
The cleaning you pay when making your reservation is for the final cleaning upon check-out. If you require additional cleaning during your stay we are happy to provide you with the service at following cost: 1-bed unit for $40.000 COP, 2-bed for $80.000 COP and a 3-bed cleaning for $120.000 COP.
We change bedsheets and towels every 4 days for free (upon request).
All minors must be reported when visiting or staying at our properties because the Colombian law says so and is very strict about it.
No minor is allowed to be at our properties unless accompanied by their parents or legal guardian. Human trafficking and sexual abuse of kids and teenagers is unfortunately very common in Colombia. For that reason, authorities ask that all lodging providers in the industry collaborate by requesting IDs on all guests, and that we verify companions of all minors, while staying alert and reporting any potential violations to the police.
Penalties for sexual abuse of minors are extremely hard with up 35 years of jail time.
We thank you for your understanding and collaboration in keeping the children of the world safe from predators.
Cali siempre ha tenido una reputación compleja, pero parte de ella esta cambiando.
Sin embargo, el 90% de las situaciones difíciles suceden en otros sectores (donde es poco probable que termines) y está relacionado con pandillas. Nuestro equipo está por toda la zona donde se encuentran los edificios durante el día, pero por la noche es mejor coger un Uber o un taxi, aunque si vas caminando asegúrate de ir con un grupo de gente.
No lleves objetos de valor, trae sólo el dinero que necesites y deja el resto en la caja fuerte.
Hemos alojado a más de 2000 huéspedes y sólo a una le robó el teléfono un tipo que pasó en moto y se lo arrebató de la mano.
Así que en conclusión, sé precavido pero no tengas miedo.
Este consejo se aplica en todas las grandes ciudades de Colombia, no sólo en Cali.
The airport is located 21 km / 13 miles outside the city. The drive to reach our apartments takes 30-45 minutes depending on traffic.
Yes, Uber, DiDi, Beat and a few other ride hauling applications work here. Transportation to or from the airport cost around $60.000 COP including the toll road.
Cali has always had a bad reputation and part of that is well merited.
However, 90+% of all bad things happen in bad neighborhoods (where you are unlikely to end up) and is gang related. Our team walk all over the area where the buildings are located during the day but at night it’s better to take Uber or taxi, or if you walk then make sure to be with a group of people.
Don’t flash valuables, just bring the cash that you need but leave the rest in the safe.
We have hosted 2000+ stays and only one guest has had a phone stolen by a guy who came by on a motorcycle and snatched it from her hand.
So in conclusion, be cautious but not afraid.
This advice applies in all big cities in Colombia, not just in Cali.
Yes, you can cancel and get your PayPal deposit refunded up to 5 days before arrival. After that period, you will lose your deposit unless you apply it towards a future reservation.
Yes, all our apartments have a safe for your personal belongings. It is usually located in the closet of one of the bedrooms.
No parties or events of any kind
No drugs
No smoking inside our apartments
No minors allowed without their parents or legal guardian (Colombian law)
Only pre-approved pets allowed ($100.000 COP pet fee if criteria are met)
** Please understand that we want you to have an amazing time while staying with us in Cali. That being said, respecting the house rules is fundamental to the coexistence with other guests and neighbors. Failure to respect the rules can result in losing your security deposit. Thank you for your understanding 🙂 **
Yes, we offer same-day laundry service. We pick up your clothes in your apartment in the morning, then wash, dry, fold and return to you in the afternoon. The price $40.000 COP ($10 USD) for 8 kg / 16 lbs. Best to let us know one day in advance through the WhatsApp service line +57 316-506-9999.
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